Becoming A “CSR”

By deliverlogic | December 31, 2020

Course Content

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Customer Service 101

How To Deal With Issues 9 Topics

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Lesson Content

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Current Credits vs Future Credits

Customer Is Mad

Order Version History

Canceling An Order

Customer Needs Receipt

Adding Restaurant Issues

Closing A Restaurant By Request

Advanced Smart Support 6 Topics

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Calling Missed Calls Back

Item Unavailable

Running Late & Updating Due Time

Cancelling An Order

Texting Customers

Driver Support 6 Topics

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Driver Support Basics

Pausing/Unpausing Drivers & Why

Need Directions

Customer Isn’t Answering The Phone

Portals 3 Topics

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Edit From Portal Error

Enter Order From New

Taking Orders 14 Topics

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CSR Smart Support Intro

Using A Caller’s Account

Determining Which Account To Use (Multiple Accounts)

Building The Order

Restaurants Open/Close

Previous Orders

Creating Account For New Customer

Hot Box & QD Priority Calls

Indies/Logging In

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