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Free Trial

Becoming A “CSR”

By deliverlogic | December 31, 2020

Course Content

Expand All
Customer Service 101
How To Deal With Issues 9 Topics
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Lesson Content
0% Complete 0/9 Steps
Current Credits vs Future Credits
Credit Matrix
Customer Is Mad
Order Version History
Canceling An Order
Customer Needs Receipt
Adding Restaurant Issues
Closing A Restaurant By Request
Quick Info
Advanced Smart Support 6 Topics
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Lesson Content
0% Complete 0/6 Steps
Calling Missed Calls Back
Item Unavailable
Running Late & Updating Due Time
Cancelling An Order
Texting Customers
Contact Forms
Driver Support 6 Topics
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Lesson Content
0% Complete 0/6 Steps
Driver Support Basics
Pausing/Unpausing Drivers & Why
Need Directions
Card Loading
Customer Isn’t Answering The Phone
Smart Map
Portals 3 Topics
Expand
Lesson Content
0% Complete 0/3 Steps
Portal SOP
Edit From Portal Error
Enter Order From New
Taking Orders 14 Topics
Expand
Lesson Content
0% Complete 0/14 Steps
CSR Smart Support Intro
Using A Caller’s Account
Determining Which Account To Use (Multiple Accounts)
Building The Order
ASAP or Future
Restaurants Open/Close
Custom Items
Previous Orders
Reorder Button
Creating Account For New Customer
Hot Box & QD Priority Calls
Hotbox SOP
QD SOP
Indies/Logging In
Posted in Uncategorized

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