Becoming A “CSR”
Customer Service 101
How To Deal With Issues
9 Topics
Current Credits vs Future Credits
Credit Matrix
Customer Is Mad
Order Version History
Canceling An Order
Customer Needs Receipt
Adding Restaurant Issues
Closing A Restaurant By Request
Quick Info
Advanced Smart Support
6 Topics
Calling Missed Calls Back
Item Unavailable
Running Late & Updating Due Time
Cancelling An Order
Texting Customers
Contact Forms
Driver Support
6 Topics
Driver Support Basics
Pausing/Unpausing Drivers & Why
Need Directions
Card Loading
Customer Isn’t Answering The Phone
Smart Map
Portals
3 Topics
Portal SOP
Edit From Portal Error
Enter Order From New
Taking Orders
14 Topics
CSR Smart Support Intro
Using A Caller’s Account
Determining Which Account To Use (Multiple Accounts)
Building The Order
ASAP or Future
Restaurants Open/Close
Custom Items
Previous Orders
Reorder Button
Creating Account For New Customer
Hot Box & QD Priority Calls
Hotbox SOP
QD SOP
Indies/Logging In
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Customer Is Mad
Becoming A “CSR”
How To Deal With Issues
Customer Is Mad
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