24/7 Live Customer Support, based in the USA.
Providing excellent customer support is essential for any successful business, especially in today’s world of online reviews and viral content. Having a customer support team based in the US provides a level of responsiveness and efficiency that usually is not possible with outsourced or offshore support teams.
Our US-based dispatch & support team can take delivery calls, provide customer support, and will resolve any customer issues for you. If an order is missing an item, we make sure it gets delivered and the customer is satisfied. DeliverLogic handles this so that you can focus on running your business and managing your team. This is one of the biggest headaches for restaurants and other businesses that offer delivery.
So let DeliverLogic serve as the ultimate customer support buffer between guests, delivery providers and stores as we become a unified point of contact for all. Save yourself the stress and be confident knowing that your customers are in good hands.
Customer Support Software
Our customer support software gives you innovative, comprehensive methods to handle dispatch and customer service related issues. From live chat and automated prompts, to SMS text messaging and live calls, our tools integrate with order management and delivery logistics so that you have real-time info on every order and delivery. This allows you to instantly know who your customer is, what they ordered and all other pertinent information without having to ask them. This saves you both time, and makes the support experience better for everyone. Our advanced support tools powered by machine learning can identify possible issues before they become bigger problems, so you can get out in front of things and keep your customers happy.
Automated Chatbots powered by AI.
Chatbots have become an increasingly popular tool for providing customer support in recent years, as they can handle a wide range of customer issues fast and efficiently. They are incredibly cost effective and can help customers at all hours of the day, regardless of whether your business is currently open. They are also a great took for repetitive tasks and common questions like answering FAQs and providing instructions on how to track orders.
Powered by the same AI that is at the core of the DeliverLogic system, chatbots are able to diagnose and address the majority of customer issues without the need for you or one of your staff to get involved manually. They can identify the customer and immediately have all details about their order, allowing them to provide more accurate and tailored assistance. This saves you time and allows you to dedicate your business's resources to more important tasks.