Financial Chargebacks Report To track multiple transactions and their details at a quick glance, we have introduced a new report called the "Financial Chargebacks Report." This report consolidates data directly from Stripe and provides a clear overview of your Chargebacks. It's accessible within the Reports section.

Viewing Chargebacks

1. Go to Financial > Chargebacks.

2. Make sure that all of your locations are selected.

3. Select the time period for which you want to view chargebacks.

4. Click Run.

Understanding Chargeback Deductions

The chargeback report shows the following information:

• Order: The order that was disputed.

• Won/Lost: Whether you won or lost the chargeback dispute.

• Reason: The reason for the dispute.

• Chargeback Deducted From: The payment account from which the chargeback was deducted.

• Chargeback Date Deducted: The date on which the funds were deducted from your account.

• Initial Chargeback Amount: The amount of the original chargeback.

• Fee: The fee charged by the payment processor for the chargeback.

• Total Amount: The total amount deducted from your account, including the chargeback amount and fee.

• Returned: Whether the funds were returned to your account because you won the dispute.

Viewing Returned Funds

To view when returned funds were deposited into your account:

1. Go to Manage Payments.

2. Select the date on which the funds were returned to your account.

3. Click Payouts.

4. The returned funds will be listed in the payout.

Note: Stripe uses UTC time, while DeliverLogic uses regular time. This means that if you return funds to a customer on a particular day in UTC, the funds may not appear in their account until the following day in regular time.