Version Date: 1.10.2022
Data collections and uses
A. The data we collect
DriverLogic collects personal data:
provided by users to DriverLogic, such as during account creation
created during use of our services, such as location, app usage, and device data
from other sources, such as other users or account owners, business partners, vendors, insurance and financial solution providers, and governmental authorities
The following personal data is collected by or on behalf of DriverLogic:
1. Data provided by users. This includes:
User profile: We collect data when users create or update their DriverLogic accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), driver’s license and other government identification documents (which may indicate document numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of drivers and delivery persons, emergency contact information, user settings, and evidence of health or fitness to provide services using DriverLogic apps.
This also includes gender and/or occupation (when required for certain DriverLogic services or programs, such as DriverLogic Cash or features that enable women to provide services or receive services to/from other women).
We may use the photos submitted by users to verify their identities, such as through facial verification technologies. For more information, please see the section titled “How we use personal data.”
Background check and identity verification: In order to verify drivers’ and delivery persons’ eligibility to provide services through the DriverLogic apps, we may collect information such as driver history or criminal record (where permitted by law), license status, known aliases and prior addresses, and right to work. This information may be collected by an authorized vendor on DriverLogic’s behalf.
We may also verify the identities of riders, or of delivery recipients who request alcohol delivery, including by collecting photographs of their government-issued identification.
Demographic data: We may collect demographic data about users, including through user surveys. In some countries, we may also receive demographic data about users from third parties.
We may also infer demographic data from other data collected from users. For example, where necessary to enable features that allow women to provide or receive services from other women, we may infer gender using their first name. In such cases, we enable users to change their gender if necessary via in-app settings.
User content: We collect the data submitted by users when they contact DriverLogic customer support (including at DriverLogic Greenlight Hubs, or via videoconferencing tools), provide ratings or compliments for other users, restaurants or merchants, or otherwise contact DriverLogic. This may include feedback, photographs or other recordings collected by users, including audio or video recordings (such as from dashcams) submitted by users in connection with customer support. This also includes metadata relating to the method you use to communicate with DriverLogic.
Travel information: We collect travel itinerary information, including the times and dates of upcoming flight, lodging or car rental reservations, from users of our DriverLogic Travel feature. We collect such information: (i) when users manually input their information into an DriverLogic Travel itinerary; or (2) if authorized by users to access their Gmail accounts, from traveled-related email confirmations. If so authorized, DriverLogic will only access users’ Gmail accounts to collect travel itinerary information to enable the DriverLogic Travel feature, and will adhere to Google’s API Services User Data Policy, including the limitations on use of data collected from users’ Gmail accounts.
2. Data created during use of our services. This includes:
Location data (driver and delivery person): We collect drivers’ and delivery persons’ precise or approximate location data, including to enable rides and deliveries, to enable ride/delivery tracking and safety features, to prevent and detect fraud, and to satisfy legal requirements. DriverLogic collects this data when the DriverLogic app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.
Location data (riders and delivery recipients). We collect riders’ and delivery recipients’ precise or approximate location data to enable and enhance use of our apps, including to improve pick-ups, facilitate deliveries, enable safety features, and prevent and detect fraud. Please see our Rider Location Help page for detailed information on how we use this data.
We collect such data from users’ mobile devices if they enable us to do so. (See “Choice and transparency” below for information on how riders and delivery recipients can enable location data collection). DriverLogic collects such data from the time a ride or delivery is requested until it is finished (and may indicate such collection via an icon or notification on your mobile device depending on your device’s operating system), and any time the app is running in the foreground (app open and on-screen) of their mobile device.
Riders and delivery recipients may use the DriverLogic apps without enabling DriverLogic to collect precise location data from their mobile devices. However, this may affect features in the DriverLogic apps. For example, a user who has not enabled location data collection will have to manually enter their pick-up address. In addition, the location data collected from a driver during a trip will be linked to the rider’s account, even if the rider has not enabled location data to be collected from their device, including for purposes of receipt generation, customer support, fraud detection, insurance, and litigation.
Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, payment transaction information (such as a restaurant’s or merchant's name and location and amount of transaction), delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, and type of browser. We may also collect data regarding the third-party sites or services used before interacting with our services, which we use for marketing. (Please see "How We Use Data" below for more information on how we market our services to users).
In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Notice.
Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.
Communications data: We enable users to communicate with each other and DriverLogic through DriverLogic’s mobile apps and websites. For example, we enable drivers and riders, and delivery persons and delivery recipients, to call, text, or send other files to each other (generally without disclosing their telephone numbers to each other). To provide this service, DriverLogic receives some data regarding the calls, texts, or other communications, including the date and time of the communications and the content of the communications. DriverLogic may also use this data for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our services and features, and for analytics.
Safety recordings: In certain jurisdictions, and where permitted by law, users can record the audio and/or video of their trips through an in-app feature or using a dashcam. In app recordings are encrypted and stored on users’ devices, and are only shared with DriverLogic if submitted to customer support by the users in connection with safety incidents. Please see here more information.
3. Data from other sources. These include:
Users participating in our referral programs. For example, when a user refers to another person, we receive the referred person’s personal data from that user.
DriverLogic account owners who request services for or on behalf of other users, or who enable such users to request or receive services through their accounts. This includes owners of DriverLogic for Business accounts.
users or others providing information in connection with claims or disputes.
DriverLogic business partners through which users create or access their DriverLogic account, such as payment providers, social media services, or apps or websites that use DriverLogic’s APIs or whose APIs DriverLogic uses.
DriverLogic business partners in connection with debit or credit cards issued by a financial institution in partnership with DriverLogic to the extent disclosed in the terms and conditions for the card.
vendors who help us verify users’ identity, background information, and eligibility to work, or who screen users in connection with sanctions, anti-money laundering, or know-your-customer requirements
insurance, vehicle, or financial services providers for drivers and/or delivery persons
partner transportation companies (for drivers or delivery persons who use our services through an account associated with such a company)
publicly available sources
marketing service providers or data resellers whose data DriverLogic uses for marketing or research
law enforcement officials, public health officials, and other government authorities
DriverLogic may combine the data collected from these sources with other data in its possession.