Current Credits vs Future Credits

Credit Matrix

Customer Is Mad

Order Version History

Canceling An Order

Customer Needs Receipt

Adding Restaurant Issues

Closing A Restaurant By Request

Quick Info

Calling Missed Calls Back

Item Unavailable

Running Late & Updating Due Time

Cancelling An Order

Texting Customers

Contact Forms

Driver Support Basics

Pausing/Unpausing Drivers & Why

Need Directions

Card Loading

Customer Isn’t Answering The Phone

Smart Map

Portal SOP

Edit From Portal Error

Enter Order From New

CSR Smart Support Intro

Using A Caller’s Account

Determining Which Account To Use (Multiple Accounts)

Building The Order

ASAP or Future

Restaurants Open/Close

Custom Items

Previous Orders

Reorder Button

Creating Account For New Customer

Hot Box & QD Priority Calls

Hotbox SOP

QD SOP

Indies/Logging In