Becoming A “CSR”

Customer Service 101

How To Deal With Issues

9 Topics

Current Credits vs Future Credits

Customer Is Mad

Order Version History

Canceling An Order

Customer Needs Receipt

Adding Restaurant Issues

Closing A Restaurant By Request

Advanced Smart Support

6 Topics

Calling Missed Calls Back

Item Unavailable

Running Late & Updating Due Time

Cancelling An Order

Texting Customers

6 Topics

Driver Support Basics

Pausing/Unpausing Drivers & Why

Need Directions

Customer Isn’t Answering The Phone

3 Topics

Edit From Portal Error

Enter Order From New

14 Topics

CSR Smart Support Intro

Using A Caller’s Account

Determining Which Account To Use (Multiple Accounts)

Building The Order

Restaurants Open/Close

Previous Orders

Creating Account For New Customer

Hot Box & QD Priority Calls

Indies/Logging In

Apologize

Becoming A “CSR” Apologize Apologize

Empathize with them, let them know we care, and apologize