What is a Slaask?

Slaasks are our way of communicating with customers through our ‘live-chat’ service.

Where can we go to access the Slaask conversations?

The Slaask conversations will be imported directly into Slack, where we will be able to read and respond to the guest in a timely manner. They appear towards the bottom of Slack under the ‘Channels’ tab, and all agents are automatically added to them.

Make sure to check the ‘Course Materials’ to view extra tools